Digital Product and Refund Policy

1. Scope of this policy

This Digital Product and Refund Policy applies to downloadable products purchased directly from MuvvKit through muvvkit.com, including planners, checklists, worksheets, templates, bundles, and related digital files.

If you purchase a MuvvKit product through a third-party marketplace, that marketplace’s payment, delivery, and refund rules may apply instead. Please review the terms shown on the platform where you completed your purchase.

2. Nature of digital products

MuvvKit products are digital downloads. No physical item will be mailed unless a product page expressly says otherwise. Product descriptions identify the files and formats included, any software or account needed to use them, and whether a template is editable.

You are responsible for reviewing the product description and compatibility information before ordering. Colors, page appearance, and print results may vary by screen, printer, paper, software, and device.

3. Delivery and access

After successful payment, download access is normally provided on the order-confirmation page and/or through the email address entered at checkout. Payment review, a typographical error in the email address, email filtering, or a temporary technical issue may delay access.

If your download link does not arrive or does not work, please check your spam or promotions folder and confirm that you used the correct email address. If the problem continues, contact us through the method listed below. We may verify your order before restoring access.

Please download and securely back up your files. We may provide replacement access when reasonably possible, but we do not promise that download links or customer accounts will remain available indefinitely.

4. Digital product refund policy

Because digital products can be accessed, downloaded, copied, or saved immediately, all sales are generally final once the purchased files or access links have been delivered. A change of mind or failure to use the product does not normally qualify for a refund.

If an order has not yet been processed and no download or access link has been provided, you may ask us to cancel it. We cannot guarantee cancellation because digital delivery may occur automatically after payment.

Nothing in this policy limits any refund, cancellation, replacement, or other remedy that applicable law requires.

5. When a refund or other remedy may be available

Please contact us within 14 calendar days of purchase if one of the following situations applies:

• You were charged more than once for the same product in the same transaction period.
• You received a different product from the one identified in your order.
• The delivered file is corrupted, materially incomplete, or cannot be opened in the format promised on the product page.
• You did not receive access and we are unable to provide the purchased files after a reasonable opportunity to correct the problem.
• The product materially differs from its description and we cannot provide a corrected file or other reasonable solution.

Depending on the circumstances, we may provide technical assistance, a replacement file, restored access, a corrected product, a partial refund, or a full refund. We may first try to resolve a technical or delivery problem before issuing a refund.

6. Requests not normally eligible for a refund

Unless applicable law requires otherwise, refunds are not normally provided when:

• You changed your mind after receiving access to the product.
• You decided that you no longer need, want, or have time to use the product.
• You did not read the product description, file-format information, or stated software requirements before purchasing.
• You lack the device, software, printer, internet connection, skills, or third-party account needed to use the files as described.
• You expected a physical product even though the listing identified the item as a digital download.
• You expected content, customization, or services that were not included in the product description.
• You have already downloaded, copied, edited, printed, shared, or substantially used the files, except where the product is defective or a remedy is required by law.
• A third-party platform, application, or service changes, suspends, or ends a feature that is outside MuvvKit’s control.

7. How to request assistance or a refund

Submit your request through our Contact page and include:

• Your full name and the email address used at checkout.
• Your order number and purchase date.
• The name of the product.
• A clear description of the problem.
• Relevant screenshots or error messages, without including payment-card details or passwords.

We may ask for additional information that is reasonably necessary to locate the order, verify the purchaser, reproduce a technical problem, or prevent fraud. Submitting a request does not automatically guarantee a refund.

8. Approved refunds

An approved refund will generally be returned to the original payment method. The time it takes for the credit to appear depends on the payment processor and your financial institution. We cannot issue a refund to a different person, account, card, or payment method.

If a refund is issued, your license to use the refunded product ends. You must stop using the files and delete all copies in your possession or control, except where applicable law gives you a continuing right to retain them.

9. Unauthorized purchases and payment disputes

If you believe a purchase was made without your authorization, contact us promptly and also follow the security instructions provided by your payment provider or financial institution.

For delivery, access, or product concerns, please give us a reasonable opportunity to review and resolve the issue before starting a payment dispute. This does not prevent you from using any dispute rights available under applicable law or your payment agreement.

10. Consumer rights

Consumer-protection laws vary by location. You may have rights that cannot be waived or limited by this policy. Where this policy conflicts with a mandatory legal right, the applicable law controls.

If you are entitled to a cancellation or withdrawal period for digital content, beginning a download or receiving immediate digital access may affect that right where the law permits and where the required notice, consent, and acknowledgment have been provided.

11. Changes to this policy

We may update this policy to reflect changes in our products, checkout process, or legal obligations. The effective date at the top of the page shows when the current version became effective. The policy presented at the time of your purchase will generally govern that purchase, subject to applicable law.